If you are assigned one or more physical aids (IT equipment, lamp, reading ruler, etc.) as support, the equipment will be sent to DTU Lyngby Campus, where you will need to collect it. When picking up the equipment, you must sign a receipt—a declaration of loan of technical aids. You must write to us and schedule a time for collection.
If an aid does not work
If an aid is not functioning properly, we can help you find a repairer. If the computer from your IT starter package breaks down, you must contact Atea.
To Atea, you must provide DTU’s address and EAN number:
Anker Engelunds Vej 1
Building 101 A
DK-2800 Kgs. Lyngby
ID: SPS Unit
If you have received a software package and have a private computer, you cannot send your private computer to Atea for repair.
If an aid is stolen
If an aid is stolen, you must remember to report the theft to the police and contact the SPS unit at DTU. We will then help you apply for compensation to buy a new one.
When you complete your study programme
If your have borrowed any IT tools, they must be returned if you either interrupt or complete your study programme. You cannot return your support equipment to the SPS unit, but you will receive a letter instructing you how to return it. If you do not receive a letter or are not contacted in any other way, you must contact the SPS unit.